We want you to be happy with what arrives. We also sell a product that goes on skin, so there are limits on what we can take back. This page says plainly where that line sits.
In any of these cases, message us within 48 hours of delivery with a photo. We will replace the item or refund you in full, including the delivery charge. You will not be asked to pay to return it.
We cannot accept a return because you did not like the scent. Once a bottle has been sprayed we cannot resell it, and we will not send a used bottle to another customer.
This is why the 2ml discovery vial exists at ৳100. If you are unsure, buy the vial first. It is the cheapest way to find out whether a scent suits you, and it is deliberately priced so that trying is easy.
Fragrance smells different on different people. The same bottle can smell warmer on one person and sharper on another. Nothing is wrong with the perfume when this happens — it is simply how skin works.
If the box is still sealed and unused, contact us within 2 days of delivery and we will exchange it for another scent or size of the same value. You cover the return delivery. Once the seal is broken we cannot take it back.
You can cancel any time before your order is handed to the courier. We call every customer to confirm before dispatch, so simply tell us then. There is no charge.
If you place a cash-on-delivery order and then refuse it at the door, the courier charge both ways is payable by you. We confirm every order by phone before dispatch, so please tell us then if you have changed your mind — cancelling at that point costs you nothing.
We may ask for advance payment on future orders if this happens repeatedly.
Message us on Facebook, Instagram, or WhatsApp with your name, the phone number you ordered with, and a photo if the item arrived damaged. We answer every message.